Facility Management Processes and Procedures Brisbane Airport Corporation

Case – 04

Facility Management Processes and Procedures Brisbane Airport Corporation

Aspire FM Services enhanced facility management at Brisbane Airport by streamlining workflows, improving data integration, and strengthening maintenance and contractor processes, supporting long-term performance, compliance, and operational efficiency.

2024

The objective of the project was to identify and address existing operational inefficiencies within Brisbane Airport’s facility management operations. Aspire FM aimed to develop clear and effective process workflows aligned with the intent of the new FM contract. The project also focused on improving data integration, enhancing contractor performance tracking, and increasing reporting accuracy. Additionally, Aspire FM established operational frameworks for asset handover, corrective and reactive maintenance, and spare parts management to reduce engineering downtime.

Scope of Works

Work with various stakeholders in the process and address the issues at hand
Review all relevant information and data sets taken from various systems and sources.
Engage with all key stakeholders of the process to better understand their issues and suggested areas for improvement
Arrange and facilitate workshops involving all stakeholders
Develop action plans and prioritise the suggested areas for improvement
Structure flow diagrams relating to key matters

Aspire FM engaged stakeholders, reviewed data across systems, facilitated workshops, and developed prioritised action plans with structured workflows to address key issues and improve facility management processes at Brisbane Airport.

Results

Aspire FM delivered the following results:

Workflow Optimisation: Introduced new CM workflows that clarify priority handling, improve fault response, and integrate with contractual KPIs.
Contractor Governance: Developed tools and templates to audit and evaluate contractor data quality, job performance, and cost transparency.
CMMS Utilisation: Recommendations for System API integration to streamline live updates, improve response time logging, and centralise compliance data.
Spare Parts Strategy: Identified missing inventory controls; proposed site-based stock management.
Asset Lifecycle Management: Embedded life cycle forecasting into work order processes for improved capital planning.

The aim was to eliminate operational inefficiencies, align workflows with new contractual requirements, and optimise performance tracking and data integration across FM systems.

In large-scale infrastructure environments like airports, streamlined facility management processes are essential for maintaining operational efficiency, safety, and compliance. Aspire FM was engaged by Brisbane Airport Corporation to assess and enhance their Facility Management (FM) processes and procedures as part of a broader contract transition. The aim was to eliminate operational inefficiencies, align workflows with new contractual requirements, and optimise performance tracking and data integration across FM systems.

This case study outlines the collaborative and structured approach taken by Aspire FM to analyse existing workflows, engage stakeholders, and facilitate practical improvements across multiple operational areas. From corrective maintenance handling to contractor governance and spare parts strategy, the project resulted in clearer process flows, enhanced CMMS utilisation, and strengthened asset lifecycle planning -ultimately positioning Brisbane Airport Corporation for improved performance, reliability, and future scalability in its facilities operations.

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